- You can return or exchange your order within 21 days of receiving them.
- On Clearance and Closeout items, Returns or Exchanges are NOT available. All Sales are Final.
- Returns are not accepted without Return Authorization (RA). Please email us at firstname.lastname@example.org to request RA for your order.
- Altered or washed items are not acceptable.
- Inspection of returned items can take up to 5 - 10 business days.
For Returns, please follow these steps:
- Email us at Returns@sierramountaintraders.com requesting a Return Authorization (RA) for the full or partial order, be sure to include your invoice number. Your RA along with return instructions will be sent to you via email by the next business day. If you have further queries, we will be glad to assist you.
- After receiving RA number from us , Write it on the box and ship the package to our warehouses as specified in your instructions. Once done, just send us an email at Returns@sierramountaintraders.com or give us a call toll free at 866-590-9477. We’re here to help and we’ll try our level best to respond to your request as quickly as possible.
- After processing, your money* will be credited to the credit card you used for purchase.
Cancellation or Changes
As we process and ship your orders really quickly, we are unable to make changes to an order or cancellations once your order is placed. You can however, return or exchange your product if needed.
You need to Return, i.e. send us the items that you would like to Exchange and then place a new order while your Return is processed. No exchanges are accepted without RA.
- Before sending us the product(s) for exchange, request Return Authorization (RA) for full or partial order. One business day (usually less than 24 hours) is needed to email your RA number along with return instructions.
- Write that number on the box and ship the package through any delivery service as mentioned in the email.
- While we process your Return, you may place an order for the products you wanted to exchange (i.e. replace products that you just returned). We will appreciate if the credit card billing name/info is the same for both orders.
- Keep the new and old order number handy for reference. If you have further queries, call us for assistance.